Refund and Returns Policy

Thank you for shopping at Simple Green Philippines. We are committed to ensuring your satisfaction with our products. This policy outlines our procedures for returns and refunds.

Conditions: 

• All returns must be initiated within 2 days of receiving your order, or the return will not be accepted. 
• To be eligible for a return, products must be in their original condition, unused, and with all original tags and packaging intact.

• Return shipping costs are the responsibility of the customer. 

Return Process:

1. Contact Us: To initiate a return, contact our customer service team at simplegreenph@gmail.com or www.simplegreen.ph /contact-us/
2. Provide Information: Provide your order number and the reason for the return. 
3. Return Label: You may be provided with a prepaid return shipping label (if applicable).
4. Package and Ship: Securely package the product in its original packaging and include any original tags or documentation.
5. Shipping: Ship the package to the address provided by our customer service team.

Refunds and Exchanges:

• Upon receiving your returned item and confirming its condition, we will process your refund or exchange. 
• Refunds will be issued to your preferred payment method.
• Exchanges will be sent to you once the return has been processed. We will cover the cost of its shipping.

If you have any question or concerns regarding our return and refund policy, please contact us at simplegreen.ph or 0917-1406351.